It was charged over supposedly ‘new damage’ – even though I’d taken out extra insurance
I write to alert your readers to the extraordinary behaviour of the car hire firm Easirent’s Dublin airport branch. Having paid £48 for the three-day hire, I was talked into taking out extra insurance which would reduce the damage excess to zero – for which I paid £142.
The estate car I had booked was not available so we were upgraded to a seven-seater I was told was so new it was unlikely to have any damage on it. As soon as I returned the vehicle, the same agent immediately noted scuff marks to the wing mirror, but assured me that, as I had paid for the insurance, I would not be charged. Then came the bombshell – there was a €70, or £62, admin charge to process this supposedly “new damage”. I have complained to no avail, and have since found terrible reviews of this company.