Holiday Autos tries to slip out of paying us a refund for the cost of our no-show car

We booked a hire car but there wasn’t one … and we had to pay another £300-plus

I booked a rental car at Alicante Airport through Holiday Autos and arranged to collect it at midnight on 13 July. I paid the £120.45 in advance and received a booking voucher and confirmation that I was to collect it from the supplier, Rhodium.

When we arrived at the rental desk, Rhodium first said it couldn’t locate the booking, and then that it had been cancelled by Holiday Autos. Holiday Autos then claimed that Rhodium did not have the car in stock and advised us to use a different hire company and then make a claim for compensation.

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