Great news for the high st.
BT returns to the high street to give customers tech support
BT is to return to the high street for the first time since 2002 as it launches a flurry of new services aimed at helping customers navigate the increasing complexity of operating numerous internet-
Local Business News knows it is a great boost to the high street that the telecoms group plans to transform its 600 EE mobile network stores into dual-branded shops across Britain.
The service is free to existing customers and is said to cost £30 for non-BT customers.
Also adding to the good news from BT a year ahead of schedule, BT said that all of its customer calls will be answered from a UK call centre from January next year, bringing forward its previous pledge of January 2021 for this to happen. Separately, it will launch regional route calling so that the nearest open call centre takes the call.
BT, whose first shop opened in 1985 in Southend, exited the high street following the sale of O2 in 2001 but hopes the stores will provide consumers and small business customers local access to experts “who can help with everything from getting online for the first time to the latest in smart home technology”. It means 95 per cent of the UK will be within 20 minutes’ drive of a BT store.