A full refund is due, but Hotels.com won’t help us get our money back
We had to cancel a booking, but because we chose ‘pay at hotel’ we have to sort it out ourselves
I booked through Hotels.com for a hostel room for the UEFA Champions League final in Madrid. When we did not get tickets we cancelled it. Hotels.com confirmed we are entitled to a full refund, but says the hostel owner will not respond and that I should pursue it myself. Predictably, I had no better success.
I thought booking sites would sort out booking problems. But Hotels.com says it will not do so because I chose the option “pay at the hotel” even though it required me to pay 100% deposit.
Continue reading…We had to cancel a booking, but because we chose ‘pay at hotel’ we have to sort it out ourselvesI booked through Hotels.com for a hostel room for the UEFA Champions League final in Madrid. When we did not get tickets we cancelled it. Hotels.com confirmed we are entitled to a full refund, but says the hostel owner will not respond and that I should pursue it myself. Predictably, I had no better success. I thought booking sites would sort out booking problems. But Hotels.com says it will not do so because I chose the option “pay at the hotel” even though it required me to pay 100% deposit. Continue reading…
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